Shipping & Returns

Low Price Promise TVStandsDirect.com is one step away from the manufacturer. As an exclusive online retailer we are able to provide better services, good quality furniture at prices you won\'t believe! We promise to offer the best service, the best products at the best pricing! Free Shipping TVStandsDirect.com offers FREE shipping 100% of the time 7 days a week 365 days a year. You will always find FREE shipping with your TVStandsDirect.com purchase! It\'s simply our way of saying thank you for your purchase! No Tax Your purchase is completely Tax FREE, unless you live in or we deliver your order to Maryland. Payment Types TVStandsDirect.com accept all major credit cards, Google Checkout and Paypal (Remit payment to \'sales@TVStandsDirect.com). We also accept personal checks that should be made out to CA General Imports, LLC. Orders will not be processed until the check clears (generally 3-7 Business days). Contact us for address to remit payment to. Damage Free Guarantee TVStandsDirect.com\'s professional delivery service checks each order prior to delivery for damage. If damage is found replacement parts are ordered immediately. What if My Shipment Arrives Damaged? As you can see from our delivery standards, we take many precautions so that you do not experience any damaged goods. In the rare case that you are in a situation where something arrives damaged there are two ways to handle the situation: 1. Simply refuse the defective/damaged piece. We will then issue a new unit or have the existing unit fixed as soon as is physically possible. 2. If you are certain that the piece is able to be repaired and you want to keep the piece in your possession, simply sign for the unit(s) as received damaged (indicate what is damaged) and we will have an experienced furniture medic come out and fix the issue at your home. This is sometimes the quickest route. We are here for you either way! When does my credit card get charged? Your credit card will get charged 24-72 hours after you place your order. We have a \"Pre-pay\" policy to protect ourselves from fraudulent orders. What is the Cancellation Policy? If we are able to cancel your order prior to being produced or shipped, there is no cancellation fee. If your order is canceled after it has been shipped, we have a fair flat rate of 30% (covering some of the restocking/shipping fees). Cancellations or returns must be authorized in advance. Please contact us and we will assess the situation for you. What is the Return Policy? TVStandsDirect.com has a transparent return policy. If within 30 days of your purchase being delivered you are dissatisfied with any part of your order, we will issue you a full refund less 30% restocking/shipping fee. That 30% fee doesn\'t cover the costs of shipping/packaging/restocking/administration costs that a return incurs, however, TVStandsDirect.com stands by its products and believes in its customers, so we are willing to help curb the actual cost of a return should a return need to be issued. Shop around, you will find that the normal return policy within the online entertainment furniture industry is: that the customer pays actual shipping both ways + up to 35% restocking fees. Also, most companies expect you to find your own return shipping provider...Plus, they say that the returned furniture must be in new condition. Anybody with any experience shipping furniture realizes that it is physically impossible to ship furniture across the nation (affordably) without major accounts and heavy packaging. Our return policy is simple, fair and easy to understand. If you are not happy with your purchase, for any reason, call us within 30 days and we will have our carriers pick-up your furniture as is and issue you a full refund less 30%. What Is Your Warranty/Guarantee Policy? All Products are warranteed for at least 1 year. We request that you contact us directly with any warranty related issues. We guarantee that your order arrives in brand new condition or else we will fix/replace any problems. Quality Shipping Customer\'s order will be shipped within the amount of time indicated on the associated product page\'s \'Shipping Info\' tab. If item is determined out of stock or unattainable, customer will be notified immediately and order put on hold. Customer will not be charged until item is verified in stock. As per agreement, customer may cancel an order at anytime prior to shipment of furniture without penalty. Customer is not charged for order until the whole order is verified in stock and the shipment date is set. Delivery is free, 100% of the time. Delivery methods vary ased on product(s) ordered